Tents, awnings, canopies & extensions - Please note that once a tent, awning, canopy or extension has been pitched outside we are unable to accept it back under the 90 day return policy as it not in a new and unused condition. Please don't write or stick returns labels to the product packaging itself but use an outer bag or box. For unwanted items the order will be refunded excluding any delivery charges. All product packaging, labels and tags must be included.
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We don't offer free returns for unwanted or unsuitable orders back to us, you're welcome to drop an order back into one of our stores.Īll goods must be in a new and unused condition.
If you have an item purchased from one of our stores, please contact the respsective store directly. Please allow a reasonable timescale for completion of this process, customer services can advise further as this does vary between products. Timescale to deal with your claim - for technical faults or repairs we use the services of the original manufacturer or nominated agent for inspection, testing and high quality guaranteed repairs. Please don't send a warranty product back without completing the claim form first as we are unable to refund your postage if you do.
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If after receipt of your claim form the product needs to be returned to us we will provide a pre-paid returns label or arrange collection for larger / heavier items, customer services will let you know how to proceed. You'll need your order number and uploading some pictures with the form is a great idea and usually required for us to proceed. Please include as much information as possible to help us fully understand the issue. Start your warranty claim by clicking here. There are over 5,800 Collect+ stores often open 7 days a week.ġ: Pack your itemand complete returns formĢ: Buy a returns label for £4.49 at Collect+ģ: Drop off at Collect+ shop and get a receiptĬollect+ is a service separate to Taunton Leisure, click here for their terms & conditions. Please retain proof of posting or tracking receipt in case of query.Įasy and convenient returns with Collect+ (you're welcome to use any service you wish like Royal Mail, Hermes if you prefer) You are welcome to use Royal Mail or whichever delivery or service is convenient to return your order to us.
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Please refer to our full returns terms and conditions in the FAQ section for information on tents, climbing gear, underwear and footwear for further guidance. Note: you can also return online purchases to our stores for refund / exchange too!
Other features to asisst your hiking endeavours include a Bellows tongue to keep debris out, metal hook lacing eyelets and FLEXconnect™ dual-directional flex-groove EVA midsole for agility and stability, making the Women's MQM Flex MID GTX both a confident and efficient hiking shoe.Simply return the items to us in a new and unused resalable condition, securely packaged with all product packaging, labels and tags included within 90 days of receipt. For added comfort, sitting ontop of this sole is a Merrell Air Cushion, strategically placed within the heel to absorb shocks, impacts and the rigours of outdoors, ultimately reducing the chance of impact injuries. With this, Merrell have designed the MQM Flex with an M Select™ GRIP outsole for outstanding traction over a range of different terrains and as comfortable on a mountain peak as at sea level. When working hard on uneven surfaces, you also need a shoe you can trust. Featuring advanced GORE-TEX® technology, the Women's MQM Flex Mid GTX is a fully waterproof boot, sealing the feet within and keeping away the elements whilst retaining breathability properties to ventilate and expel excess heat and air.
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